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There are many reasons for using a live chat connected to Facebook Messenger on a website. The second option is used by the majority of successful businesses. It can be your primary customer communication tool if you want to control all channels and build an independent contact list in your own customer database software. It allows you to manage your conversations on social media, customer service chatbots, your live chat, emails, and other communication channels. Facebook Messenger live chat integration powered by a third-party platform gives you more control. It can be your main customer communication dashboard, with the main focus on your social media. Allows you to manage your Instagram and Facebook comments and direct messages, as well as incoming messages from your website Messenger chat plugin. If you are a business owner, you have two basic options to chat with your customers: Here is an explanation of the differences between the two options: First of all, you need to set it up via Facebook Bussiness Suite instead of simply using the Messenger app on your mobile. Or you can use Facebook Bussiness Suite and integrate Messenger into your website.Īdditionally, Messenger that you use on a regular basis as a private user can be a little bit different than Messenger for business. You can use a live chat app and integrate it with your Facebook account. A mobile app (but you can also download a desktop version if you really want to) for instant messaging powered by Facebook. The general chat functionality available to desktop and mobile users of Facebook.

Any kind of a widget that allows you to chat with customers. Here are the most important terms that we should understand: If you don’t have a live chat on your website, customers can probably visit your Facebook page instead and chat with you via their Facebook Messenger.īut what are the differences between chats and other messaging channels? Live chat is a tool that allows customers to message businesses in real-time through a chat widget. Best Free Live Chat Software for Websites.How to Add Live Chat to a Website: The Ultimate Guide.What Is Live Chat and How Does Live Chat Work?.If you want to learn more about live chat, you can also read: Turn Facebook Messenger into your next sales channel with live chat integration